Return Policy

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Return Period

You have the right to cancel your order and return products within 14 days of receiving them, in accordance with the Consumer Contracts Regulations 2013. This 14-day period begins on the day after you receive the products.

To exercise your right to cancel, you must inform us of your decision to cancel by clear statement, such as by email or written letter. You may use the model cancellation form provided, but it is not obligatory.

If you cancel your order, we will reimburse all payments received from you, including the cost of delivery, without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel.

Return Conditions

To be eligible for a return, products must meet the following conditions:

• Products must be in their original condition, unused, and in their original packaging
• Products must be returned with all accessories, documentation, and packaging materials that were included with the original purchase
• Products must not show signs of wear, damage, or use beyond what is necessary to establish the nature, characteristics, and functioning of the products
• You must provide proof of purchase, such as an order confirmation or receipt

We reserve the right to refuse returns that do not meet these conditions. If products are returned in a condition that reduces their value, we may deduct an amount from the refund to compensate for the reduction in value.

Cost of Return Shipping

If you cancel your order within the 14-day cancellation period, you are responsible for the direct cost of returning the products to us, unless:

• We have offered to collect the products ourselves
• We have failed to inform you that you must bear the cost of returning the products
• The products were delivered to you in error
• The products are faulty, damaged, or not as described

We recommend using a tracked shipping service when returning products, as we cannot be held responsible for items lost in transit. You should retain proof of postage until you receive confirmation that we have received your return.

Return Process

To initiate a return, please follow these steps:

1. Contact us within 14 days of receiving your order to notify us of your intention to return the products
2. Provide your order number and reason for return
3. We will provide you with return instructions and, if applicable, a return authorization number
4. Package the products securely in their original packaging, including all accessories and documentation
5. Ship the products to the address we provide, using a tracked shipping service
6. Once we receive and inspect the returned products, we will process your refund

Please note that we will inspect all returned products upon receipt. Refunds will be processed only after we have confirmed that the products meet our return conditions.

Non-Returnable Items

The following items are not eligible for return unless they are faulty or not as described:

• Customized or personalized products that have been made to your specifications
• Perishable goods or products that deteriorate rapidly
• Products that have been unsealed and cannot be returned for health or hygiene reasons
• Services that have been fully performed, if you agreed to the service beginning before the end of the cancellation period
• Digital content that has been downloaded or streamed, if you agreed to the supply beginning before the end of the cancellation period

If you have any questions about whether a product is eligible for return, please contact us before initiating a return.

General Legal Requirements

This Return Policy is provided in accordance with UK consumer protection laws, including:

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• The Consumer Rights Act 2015
• The Consumer Protection from Unfair Trading Regulations 2008

Your statutory rights are not affected by this policy. If products are faulty, not as described, or do not match the sample shown, you have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund.

Order Cancellation Policy

You may cancel your order at any time before the products are dispatched. If you wish to cancel an order that has not yet been dispatched, please contact us immediately. We will cancel your order and provide a full refund without delay.

If your order has already been dispatched, you may still cancel it within the 14-day cancellation period as described above. However, you will be responsible for returning the products to us at your own cost, unless the products are faulty or not as described.

We reserve the right to cancel orders in exceptional circumstances, such as if products are unavailable, if there is an error in pricing, or if we suspect fraudulent activity. If we cancel your order, we will notify you and provide a full refund.

Refund Procedure

Once we receive your returned products and confirm they meet our return conditions, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase
• Refunds will be processed within 14 days of receiving the returned products
• You will receive an email confirmation once your refund has been processed
• The time it takes for the refund to appear in your account depends on your payment provider, typically 5-10 business days

If you paid by credit or debit card, the refund will be credited back to the same card. If you paid by another method, we will refund you using the same method, unless you expressly agree otherwise.

If products are returned in a condition that reduces their value, we may deduct an amount from the refund to compensate for the reduction in value. We will notify you if any deduction is made and explain the reason for the deduction.

Contact Information

If you have questions about returns, cancellations, or refunds, or if you wish to initiate a return, please contact us:

Realboutique
208 High St, Gateshead NE8 1AQ, United Kingdom
Email: question@realboutique.world
Phone: +44 191 432 9432

When contacting us about a return, please include your order number and the reason for return to help us process your request more efficiently.